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Certificate of Excellence 2017

FAQ

Making Clients Happy Since 1999

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Your driver will meet and greet you in the designated pickup area of the airport, located down the escalators to level 2 (baggage claim area). Your driver will display a professionally made sign with our name Happy Limousine as well as your name.

Sometimes Google maps might not be able to locate your origin or destination, In that case simply type in the correct address for your origin and destination and you should be able to select the correct address from the drop down list. Should the system still fail to show you the correct destination or origin in the drop down list, you may call us at 407-856-1280 and we will be more than happy to assist you in setting up your reservation. Please use this address 9155 Charles M. Rowland for Port Canaveral if departing or arriving at this port. This address MUST be used in order to get the correct rate.

Due to limited parking spaces for oversized vehicles, your chauffeur will not be able to meet & greet you in the baggage claim area. You MUST call or text your driver after everyone in your group has retrieved their luggage. Your professional chauffeur will be waiting at the airport holding area awaiting your call or text. Once you contact your chauffeur, he /she will provide you with a specific space number to go to. You will be instructed to take the escalator down to level 1 (ground transportation) and wait for your chauffeur to arrive. Your chauffeur will arrive within 5-10 minutes depending on traffic

Absolutely! Once your chauffeur is assigned, he/she will reconfirm the details of your ride a day before your scheduled pickup between 6pm-9pm local time via a text message to you. Happy Limousine is the only limousine company in Orlando which offers this important service. You may inform your chauffeur of any last minute changes once you are contacted.

Due to heightened security chauffeurs are no longer allowed to park in front of the cruise terminal and wait for their passengers. You MUST have your mobile phone turned on once the ship docks at Port Canaveral. Your assigned chauffeur will call or text you an hour prior to your scheduled pickup. Please only summon your chauffeur to the terminal once your party is outside. The security personnel at Port Canaveral will not allow the drivers to lounge around in the loading zones. Once you contact your chauffeur, please provide your exact location and your chauffeur will arrive within minutes.

Depending on the location of resort and traffic, it will take approximately 30-45 minutes to reach your resort.

Depending on the location of resort and traffic, it will take approximately 25-30 minutes to reach your resort.

 Depending on the location of resort and traffic, it will take approximately 45-50 minutes to reach your resort.

Depending on the location of resort and traffic, it will take approximately 1.00-1.15 hours to reach your resort or cruise ship.
Depending on the location of resort and traffic, it will take approximately 1.00-1.15 hours to reach your resort or cruise ship.
We accept Master card, Visa, Discover, AMEX, traveler’s checks and cash.

We require a valid credit to hold all bookings

If paying with a credit card, your card on file may be billed up to 14 days prior to the service date. We will email you a receipt once your card has been charged for the fare.
Yes you may, however full payment will be due at the time of your first scheduled pickup. Your driver will issue a cash receipt for full payment.
All bookings MUST be cancelled 2 days prior to the scheduled pickup date. All hourly service contracts MUST be cancelled 7 days prior to the date of service. Your card will be refunded in full as long as you cancel within the contracted time. All cash payments will be issued a refund check for the full fare as long as the customer adheres to our cancellation policy.
All charters have a 3-5 hour mandatory minimum rental. The duration of minimum rental will depend on the type of vehicle booked and the season. We have a minimum of 6 hour required for all limos and buses during the prom season and during special events.
All confirmation emails are sent out within 24 hours of receipt, however most confirmations are emailed within the same day.
No, you MUST call us and book all same day arrivals
No. Your payment for all of your scheduled rides will be due on the day of your first pickup.
Sure, we request that you try to call us 24 hours in advance or at least 2 hours before the ride.
All rides booked via travel agents will have an automatic 20% gratuity added to the fare. All bus rides regardless of the distance traveled will have a 20% gratuity added. All charters(hourly rentals) and out of town transfers will have a 20% gratuity added automatically. If you book you own local ride directly with us then we will leave the gratuity at your discretion. We do recommend 20% gratuity of total fare.
No, once you receive your confirmations.you are all set.

Yes. We will charge $15/hr for delayed flights. This applies to all booked vehicles except buses. If bus party is delayed, we will charge $25/hr for delayed flights. We can not waive this fee since the drivers have to be paid while waiting for delayed flights.

We allow 15 minutes grace period for all pickups except airports. Wait time charges will apply after the expiration of the 15 minute grace period. The charges will be pro-rated and an appropriate hourly rate will be billed for the awaiting vehicle. Airport wait time charges will apply 45 minutes after flight has landed.
Our policy clearly states that you must cancel your reservation 2 days in advance of your pickup date, as well as 7 days in advance if arriving at an airport outside of Orlando. We require a 7 day cancellation notice for all charters. When your reservation is accepted, we hold a specific vehicle for you, which means that we will not double book that car for ground transportation.
Absolutely! However please keep in mind that we might have to send a different driver due to scheduling issues and unforeseen circumstances.
No, All charters MUST run concurrently.
No, Once you book a charter for a specific number of hours, we place a hold on that particular vehicle for the duration of the time booked.
No. All of our vehicles are smoke free. We do not allow our customers or chauffeurs to smoke inside our vehicles. This ban includes e-cigarettes as well.
We have a minimum of $300.00 fee for any vomit inside of our vehicles. We have to remove the vehicle from service and we have to get it professionally cleaned in order to ensure safety for our clients.
You will be billed at the agreed upon hourly rate of the vehicle booked. We bill in one hour increments, So if you go over by 16 minutes on your charter, you will be billed for the whole hour whether or not you use the whole hour of additional service.
The vehicle belongs to you for the duration of time booked. You may make as many stops as you like at no additional charge. Additional charges will apply if you take the vehicle out of town.

All child seats MUST be requested at the time of booking. We charge a nominal fee of $15.00 per car seat, booster seat and $15.00 per infant carrier for each leg of your trip(Prices subject to change without notice). All children 5 years or younger must use child seats No exceptions!! You may bring your own child seats if you may wish. Chauffeurs will not install any child seats in the vehicles due to our insurance requirements. Clients must install the child seats. Online booking engine will not add child seat charges to the quoted rates. The child seat charges will show once you receive your confirmations.

We can ship your belongings to you. Clients will be responsible for all shipping costs. Should you want us to deliver the items to your local hotel, we can do that once we have a vehicle heading your way at no charge. We will have to bill you the full fare if you need the items immediately and cannot wait.
Yes, We charge $10.00 in addition to the normal fare for pickups between 11pm-6am local time.
Yes, you can book any vehicle you like or any combination of vehicles.

Yes. We have several chauffeurs fluent in Spanish.

Absolutely! Anyone can set up an account it’s easy as 1 2 3. Once your account is setup, you can access all of your past and future bookings, make changes and print receipts.
A fuel sur-charge of 5% may be added to your rate if their is a significant increase in fuel prices.

We recommend you book our private service if you are on a tight schedule or prefer to be picked up exactly at the time scheduled. We can not guarantee that the shuttle will pick you up at the exact scheduled time. Your scheduled shuttle pickup time is an estimate and is subject to change.

We allow a 15 minute grace period if your pickup is from a hotel, residence or Port. You will be billed an hourly rate of the vehicle booked after the 15 minute grace period has expired. We allow a 45 minute grace period at all airports. You will be billed an hourly rate of the vehicle booked after the 45 minute grace period has expired.

The charge will depend on the vehicle booked and location of the additional stop. Our fee starts at $35-higher per stop. Please contact Happy Limousine for an exact fee charged for your extra stop.

We recommend you book your pickup time 1.5 hours after your flight lands.

Yes, we charge a $35.00 fee for all international arrivals. except buses. The fee is not per person. We charge a fee of $50.00 for 24-56 passenger buses.

 

No, However 99% of times you will get the vehicle you booked. If we do not have the vehicle you booked due to unforeseen circumstances, We will try our best to place you in a better more costly vehicle. In the event you are transported in a vehicle which costs less than the one you booked, We will credit you the difference in fare. In case of a more costly vehicle substitute, We will not issue any refunds or offer any discounts.

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The competitors vehicle must be the same year, make, model and length as Happy Limo’s in order to qualify for the rate match.

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