FAQ

Yes. We email every confirmation within 24 hours, and most go out the same day.

A valid credit card.

No. Same-day arrivals must be booked by phone. Call 407-856-1280.

Type the full address and pick the match from the drop-down list. If it still doesn’t appear, call 407-856-1280 and we’ll set up the booking for you.

Going to or from Port Canaveral? Use 9155 Charles M. Rowland as the port address. You must use this address to get the correct rate.

Yes, and it only takes a minute. Your account lets you see past and upcoming bookings, make changes and print receipts.

Yes. Please call us 24 hours ahead if you can, and no later than 2 hours before the ride.

Yes. Book any vehicle, or any combination of vehicles.

Yes. We’ll do our best, but scheduling or unforeseen circumstances occasionally mean we have to send a different driver.

Yes. Several of our chauffeurs are fluent in Spanish.

No. Once you have your confirmation, you’re all set.

Yes. About 24 hours before your pickup, you’ll receive an automated text with your assigned chauffeur’s name and cell phone number.

Almost always: 99% of the time you’ll ride in the vehicle you booked. If it’s unavailable for reasons outside our control:

• We’ll try to move you to a better, more expensive vehicle. There’s no refund or discount for an upgrade.
• If we have to use a less expensive vehicle, we credit you the difference in fare.

In the baggage claim area on Level 2 (take the escalators down). Your driver will hold a sign showing Happy Limousine and your name.

Oversized vehicles can’t park at baggage claim, so the standard bus pickup is on Level 1 rather than inside the terminal. Once everyone in your group has their luggage:

1. Call or text your chauffeur. They’ll be waiting in the airport holding area.
2. Your chauffeur will give you a pickup space number.
3. Take the escalator down to Level 1 (Ground Transportation) and wait at that space.

Your chauffeur will arrive in 5–10 minutes, depending on traffic.

For large or first-time groups, we can arrange an inside meet & greet with a name board at baggage claim, then walk the group down together. This premium service is an additional $75.00, and must be requested at least 48 hours before your pickup. The fee is for buses only: on every other vehicle an inside meet & greet is complimentary, because your chauffeur already meets you at baggage claim.

We recommend booking your pickup 1.5 hours after your flight lands.

We charge a delayed-flight fee starting from your flight’s original arrival time:

The fee is capped at 2 hours, however late your flight arrives. We can’t waive it, because our drivers are paid while they wait.

Once you land, you still get 45 minutes of free waiting time. After that, waiting is billed at the hourly rate of the vehicle you booked, pro-rated.

This doesn’t apply to the Port Canaveral shuttle, which leaves on schedule and doesn’t wait for delayed flights.

Port security no longer lets chauffeurs wait in front of the terminal, so pickup works like this:

1. Keep your phone on once the ship docks.
2. Your chauffeur will call or text you about an hour before your pickup.
3. Call your chauffeur only when your whole party is outside, and tell them exactly where you are.

Your chauffeur will arrive within minutes.

$19.99 per person, from Orlando International Airport or from hotels within 5 miles of MCO. No gratuity, port fees or fuel surcharge are added. See the shuttle schedule.

A tip is suggested. Our $19.99 per person shuttle fare has no gratuity, port fees or fuel surcharge added, so the price you book is the price you pay. If you enjoyed your ride, $3 to $5 per person is the suggested tip and the industry standard for shared shuttle service.

Not always. Shuttle pickup times are estimates and can change. If you’re on a tight schedule or need to leave at an exact time, book our private service instead.

No. The shuttle leaves on its fixed schedule and can’t wait for delayed flights, so no wait-time charges apply. If a delay would be a problem for you, book our private service instead.

Times depend on where your resort is and on traffic.

Mastercard, Visa, Discover, American Express and cash.

Your card on file may be charged up to 14 days before your service date. We email you a receipt once it’s charged.

Yes. Full payment is due at your first scheduled pickup, and your driver will give you a cash receipt.

No. Payment for all your rides is due on the day of your first pickup.

It depends on how you book and what you book. A 20% gratuity is added automatically to:

• rides booked through a travel agent
• all bus rides, whatever the distance
• all charters (hourly rentals) and out-of-town transfers

For local rides you book directly with us, gratuity is up to you. We recommend 20% of the total fare.

The exception is our shared shuttle to Port Canaveral: no gratuity is added to the $19.99 shuttle fare. For shuttles we recommend a gratuity of $3 to $5 per person.

Yes. A 5% fuel surcharge applies to all bookings, except the Port Canaveral shuttle. The $19.99 shuttle fare has no fuel surcharge.

Yes. We add $10 to the normal fare for pickups between 11 pm and 6 am.

Yes. It’s $35 per booking, not per person, for every vehicle except buses. For 24–56 passenger buses the fee is $50.

It depends on the vehicle and where the stop is. Fees start at $35 per stop. Call us for the exact price.

An inside meet & greet is a premium service for buses. We meet your group at baggage claim with a name board and walk everyone down to the vehicle together. It costs $75.00, and you must request it at least 48 hours before your pickup so we can staff it.

On every other vehicle — sedans, SUVs, limousines and vans — an inside meet & greet is complimentary. Those vehicles park at the terminal, so your chauffeur meets you at baggage claim with a sign at no extra charge. The $75.00 applies to buses, which cannot park there.

Yes, if you ask us to store your luggage. The fee is $75.00 for buses and $50.00 for all other vehicles.

Every pickup includes free waiting time. What happens after that depends on where we pick you up:

If your flight is late, a separate delayed-flight charge applies. See “What happens if my flight is delayed?”

Wait time doesn’t apply to the Port Canaveral shuttle, which runs on a fixed schedule.

Cancel within these windows for a full refund. Cash payments are refunded by check.

There’s no refund if you cancel outside the cancellation window. When we accept your reservation we hold a specific vehicle for you and won’t book it for anyone else.

A charter bus held for your date is one we turn other work away for, so the refund depends on how much notice you give:

Changes aren’t cancellations. If your group size, timings or pickup point change, call us and we’ll re-quote instead of charging a penalty.

Our Port Canaveral shuttle isn’t a charter, so it follows the standard 2-day policy above.

If you cancel your ride at least 48 hours before the scheduled pickup, you get a full refund.

If your flight is cancelled less than 48 hours before arrival, we can’t refund the fare, but you can use it as a ride credit within 12 months of the original pickup date.

Yes. All charters have a 3 to 5 hour minimum, depending on the vehicle and the season. During prom season and special events, all limos and buses have a 6 hour minimum.

No. Charter hours must run back-to-back.

Yes. The vehicle is yours for the time you booked, so stop as often as you like at no extra charge. Taking the vehicle out of town costs extra.

Extra time is billed at your vehicle’s hourly rate, in full-hour increments. For example, going over by 16 minutes is billed as one full extra hour.

No. The vehicle is held for you for the full time you booked.

Yes, if you request them when you book. Each car seat, booster seat or infant carrier costs $15 per leg of your trip (prices may change).

• Children 5 and under must ride in a child seat. No exceptions.
• Child seats aren’t offered on the Port Canaveral shuttle.
• You’re welcome to bring your own seats.
• You’re responsible for installing car seats. Our chauffeurs can’t install them due to liability issues.

Online quotes don’t include child seats. The charge will appear on your confirmation.

No. Every vehicle is smoke-free for passengers and chauffeurs alike, and that includes e-cigarettes.

Yes, a minimum of $300. The vehicle has to come out of service and be professionally cleaned before it’s safe for other passengers.

We’ll get it back to you:

• Shipped to you, at your cost for shipping.
• Dropped at your local hotel for free, the next time one of our vehicles is heading your way.
• Delivered right away, if you can’t wait, for the full fare of the trip.