best live chat

F.A.Q.

BOOK NOW

HAVE A DIFFERENT QUESTION, WE CAN HELP

  • How will I find my driver at the Orlando International airport?

    Your driver will meet and greet you in the designated pickup area of the airport, located down the escalators to level 2 (baggage claim area). Your driver will display a professionally made sign with our name Happy Limousine as well as your name.

  • I Cannot find my destination or origin in the Online booking form.

    Sometimes Google maps might not be able to locate your origin or destination, In that case simply type in the correct address for your origin and destination and you should be able to select the correct address from the drop down list.  Should the system still fail to show you the correct destination or origin in the drop down list, you may call us at 407-856-1280 and we will be more than happy to assist you in setting up your reservation. Please use this address  9155 Charles M. Rowland for Port Canaveral if departing or arriving at this port.  This address MUST be used in order to get the correct rate.

  • Where do oversized vehicles pickup at the Orlando International Airport?

    Due to limited parking spaces for oversized vehicles, your chauffeur will not be able to meet & greet you in the baggage claim area. You MUST call or text your driver after everyone in your group has retrieved their luggage.  Your professional chauffeur will be waiting at the airport holding area awaiting your call or text. Once you contact your chauffeur, he /she will  provide you with a specific space number to go to. You will be instructed to take the escalator down to level 1 (ground transportation) and wait for your chauffeur to arrive.  Your chauffeur will arrive within 5-10 minutes depending on traffic

  • Will I know who my chauffeur is a day before my scheduled pickup?

    Absolutely! Once your chauffeur is assigned, he/she will reconfirm the details of your ride a day before your scheduled pickup

    between 6pm-9pm local time via a text message to you.  Happy Limousine is the only limousine company in Orlando which offers this important service. You may inform your chauffeur of any last minute changes once you are contacted.

  • I am arriving on a cruise ship at Port Canaveral, how will I find my driver?

    Due to heightened security chauffeurs are no longer allowed to park in front of the cruise terminal and  wait for their passengers.  You MUST have your mobile phone turned on once the ship docks at Port Canaveral. Your assigned chauffeur will call or text you an hour prior to your scheduled pickup.  Please only summon your chauffeur to the terminal once your party is outside.  The security personnel at Port Canaveral will not allow the drivers to lounge around in the loading zones.  Once you contact your chauffeur, please provide your exact location and your chauffeur will arrive within minutes.

  • How long does it take to drive from Orlando International to Disney resorts?

     Depending on the location of resort and traffic, it will take approximately 30-45  minutes to reach your resort.

  • How long does it take to drive from Orlando International to International Drive, Universal & SeaWorld resorts?

     Depending on the location of resort and traffic, it will take approximately 25-30  minutes to reach your resort.

     

     

  • How long does it take to drive from Orlando International to Kissimmee resorts?

     Depending on the location of resort and traffic, it will take approximately 45-50 minutes to reach your resort.

     

  • How long does it take to drive from Orlando International to Port Canaveral and Cocoa Beach?

     Depending on the location of resort and traffic, it will take approximately 1.00-1.15 hours  to reach your resort or cruise ship.

     

     

  • How long does it take to drive from Universal resorts, International Drive resorts and SeaWorld resorts to Port Canaveral and Cocoa Beach?

    Depending on the location of resort and traffic, it will take approximately 1.00-1.15 hours  to reach your resort or cruise ship.

     

     

  • What forms of payments are accepted?

    We accept Master card, Visa, Discover, AMEX, traveler's checks and cash.

     

  • What is required to hold a reservation?

    We require a valid credit to hold all bookings

     

  • When will I be charged for the trip/s?

    If paying with a credit card, your card on file may be billed up to 14 days prior to the service date. We will email you a receipt once your card has been charged for the fare.

  • Can I pay with cash?

    Yes you may, however full payment will be due at the time of your first scheduled pickup. Your driver will issue a cash receipt for full payment.

     

  • What is your cancellation policy?

    All bookings MUST be cancelled 2 days prior to the scheduled pickup date. All hourly service contracts MUST be cancelled 7 days prior to the date of service.  Your card will be refunded in full as long as you cancel within the contracted time. All cash payments will be issued a refund check for the full fare as long as the customer adheres to our cancellation policy.

     

  • What are your charter(hourly service) requirements/policy?

    All charters have a 3-5 hour mandatory minimum rental.  The duration of minimum rental will depend on the type of vehicle booked and the season.  We have a minimum of 6 hour required for all limos and buses during the prom season and during special events.

     

  • Will I receive a confirmation number after I book my ride?

     All confirmation emails are sent out within 24 hours of receipt, however most confirmations are emailed within the same day.

     

  • Can I book Online if my arrival is on the same day?

    No, you MUST call us and book all same day arrivals

     

  •  I have multiple rides scheduled, can I pay for each ride separately in cash on the day of service?

    No. Your payment for all of your scheduled rides will be due on the day of your first pickup.

     

     

  • I would like to book transportation from my hotel to area attractions like Disney World or Universal Studios.  Can I call you to make arrangements?

    Sure, we request that you try to call us 24 hours in advance or at least 2 hours before the ride.

     

  • Is the gratuity included in the fare?

    Yes and no! All local transfers do not have gratuity included in the fare.  We recommend you tip your chauffer 20% of the total fare, however it is always at your discretion.  All charters(hourly rentals) and out of town transfers will have a 20% gratuity added automatically.

  • Will I need to reconfirm my reservation?

    No, once you receive your confirmations.you are all set.

  • What if my flight gets delayed? Will I be charged wait time?

    No, Our state of the art system monitors your flight's arrival in real time.  However if your flight arrives after 11pm local time there will be a small fee of $10.00 added to your fare.

     

  • What is your wait time policy?

    We allow 15 minutes grace period for all pickups(airport arrivals are exempt).  Wait time charges will apply after the expiration of the 15 minute grace period.  The charges will be pro-rated and an appropriate hourly rate will be billed for the  awaiting vehicle.  Airport wait time charges will apply only If the client requests the chauffeur to wait for another flight.

     

  • What is the penalty for canceling my ground transportation without notification?

    Our policy clearly states that you must cancel your reservation 2 days  in advance of your pickup date, as well as 7 days in advance if arriving at an airport outside of Orlando.  We require a 7 day cancellation notice for all charters.  When your reservation is accepted, we hold a specific vehicle for you, which means that  we will not double book that car for ground transportation.

     

  • Can I request a specific driver?

    Absolutely! However please keep in mind that we might have to send a different driver due to scheduling issues and unforeseen circumstances.

     

  • Can I spread my charter (hourly service) during different times of day?

     

    No, All charters MUST run concurrently.

  • Can I get a refund for unused time for my charter?

    No, Once you book a charter for a specific number of hours, we place a hold on that particular vehicle for the duration of the time booked.

     

  • Do you offer free grocery stops?

    Yes we do.  The stops MUST be requested at the time of booking. We allow 15 minutes free of charge.  This is a complimentary service and is NOT guaranteed! We may at our discretion refuse the stop due to scheduling issues or unforeseen circumstances.  All flights which are delayed 30 minutes or longer  or arrive early by 30 minutes or longer will NOT be offered this service.  If you must make the stop then we suggest you ask for our guaranteed stop($25.00 fee).  Once you pay for the guaranteed stop, We will make the stop for you regardless of your arrival time. The guaranteed stop can only be booked at the time of booking due to scheduling restraints.

  • Is smoking allowed inside vehicles?

     No.  All of our vehicles are smoke free.  We do not allow our customers or chauffeurs to smoke inside our vehicles.  This ban includes e-cigarettes as well.

     

  • How much do you charge if someone vomits inside the vehicle?

    We have a minimum of $300.00 fee for any vomit inside of our vehicles.  We have to remove the vehicle from service and we have to get it professionally cleaned in order to ensure safety for our clients.

     

  • How much do you charge if I go over my charter(hourly rental)?

    You will be billed at the agreed upon hourly rate of the vehicle booked.  We bill in one hour increments, So if you go over by 16 minutes on your charter, you will be billed for the whole hour whether or not you use the whole hour of additional service.

     

  • Can I make multiple stops during my charter (hourly rental) ?

    The vehicle belongs to you for the duration of time booked. You may make as many stops as you like at no additional charge.  Additional charges will apply if you take the vehicle out of town.

     

  • Do you provide child seats?

    All child seats MUST be requested at the time of booking.  We charge a nominal fee of $10.00 per car seat, booster seat and $10.00 per infant carrier for each leg of your trip.  All children 5 years or younger must use child seats No exceptions!!  You may bring your own child seats if you may wish.  Chauffeurs will not install any child seats in the vehicles due to our insurance requirements.  Clients must install the child seats. Online booking engine will not add child seat charges to the quoted rates. The child seat charges will show once you receive your confirmations.

  • What happens if I leave my personal belongings inside the vehicle?

    We can ship your belongings to you.  Clients will be responsible for all shipping costs.  Should you want us to deliver the items to your local hotel, we can do that once we have a vehicle heading your way at no charge.  We will have to bill you the full fare if you need the items immediately and cannot wait.

     

  • Is there an early and late fee for pickups?

    Yes, We charge $10.00 in addition to the normal fare for pickups between 11pm-6am local time.

  • Can I use different types of vehicles for my multiple transfers?

    Yes, you can book any vehicle you like or any combination of vehicles.

     

  • Can I request a Spanish speaking chauffeur?

    Yes. We have several chauffeurs fluent in Spanish.

  • Can I set up an account?

    Absolutely! Anyone can set up an account it's easy as 1 2 3. Once your account is setup, you can access all of your past and future bookings, make changes and print receipts.

© 2017 Happy Limousine, All rights reserved.

Designed By: OptiView 360

   